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Help & Legal

Help with your Ember POS account, and our policies, all in one place.

Questions & answers Simple answers about selling, stock, staff and money. You can try everything in the live demo. Contact & customer service How to reach us, when we reply, and our DTI and BIR registration details. Terms & Conditions The agreement between your shop and us: the subscription, your data, and what we promise. Privacy Policy What information Ember POS keeps, why we keep it, and who handles it. Returns & refunds What the subscription costs, when we give refunds, and how long a refund takes. Complaints & disputes How to make a complaint, how fast we answer, and which government office can help if we cannot fix it. Reset your password Forgot your shop's password? We will email you a link to make a new one. Delete your account & data How to remove your shop and all its data for good.