Ember POS
Contact Us
A real Philippine business, run by one person. You will be answered by the person who builds it.
Customer service
Email: atlasco.web@gmail.com
In the app: tap Message us — it reaches the same place and
already knows which shop you are, so there is nothing to look up.
Hours: Monday to Saturday, 9:00 to 18:00 Philippine Standard Time (UTC+8).
We answer every email within 1 business day, and most of them a lot faster than that. If your till is down, say so in the subject line and it goes to the front of the queue.
There is no ticket system to log into, no reference number to quote, and no chatbot in front of us. Write in English or Tagalog, whichever you prefer.
Who you are dealing with
| Registered business name | EMBER POS COMPUTER SOFTWARE STORE |
|---|---|
| Trading as | Ember POS · EmberPOS |
| Business type | Sole proprietorship, registered in the Philippines |
| DTI Business Name No. | 8408424 |
| DTI registration valid | 8 August 2026 to 8 August 2031 |
| BIR registration | Registered under RDO 041, Mandaluyong City Registration Seal No. 041RC20260000008789 Non-VAT registered |
| Place of business | Mandaluyong City, Metro Manila, Philippines |
| Website | emberpos.net |
| Android app | Google Play — Ember POS |
Our BIR Registration Seal, with its verification QR code, is shown at the foot of the home page. It confirms that the business is registered with the Bureau of Internal Revenue. It is not a POS accreditation — see the FAQ, where we say so plainly.
What we sell, and what it costs
- EmberPOS — point-of-sale, inventory, staff and reporting software for small food businesses, delivered over the internet to Android devices, desktop computers and the browser. Nothing is shipped.
- ₱599.00 per month, per branch, or ₱5,990.00 per year, per branch. All charges are in Philippine peso (PHP) and no other currency is ever billed.
- The first 30 days are free, with no card and no payment details needed to start. There is also a live demo shop you can try without signing up.
- Month to month. No contract, no lock-in, no cancellation fee, no per-staff or per-device charges.
How it is delivered: immediately and automatically. Once the payment is confirmed, the paid period goes on to your shop and the app unlocks on every device already signed in to it, usually within seconds. You can check it yourself under Settings → Billing & Plan, which shows the date your subscription renews on. Full detail in Returns & Refunds.
How we take payment
Subscriptions are paid either inside the Android app through Google Play, where Google is the seller of record, or on this website, where the payment is processed for us by a licensed Philippine payment provider. We never see or store your card number: it is entered on the payment provider's own page, not ours, and we never ask for card details by email or in chat. Anyone who does is not us.
If something is wrong
Start with the email address at the top of this page — it is the fastest route to a fix. If you would rather read the rules first, they are written down:
Returns & Refunds When we refund, how to ask, how long it takes, and where the money goes back to. Complaints & Disputes How to complain, what we promise on timing, and which Philippine agency to go to if we cannot settle it. Terms & Conditions The agreement between your shop and us: subscription, your data, and the limits of what we promise. Privacy Policy What information we handle and why, your eight rights under the Data Privacy Act, and how to reach our Data Protection Officer.Press, partnerships and everything else
Same address: atlasco.web@gmail.com. If you run a shop and want a feature built, that is not a nuisance — it is where most of this app came from. Write and say what you need.