Terms & Conditions

These terms are an agreement between you (the shop owner or business using the app) and Ember POS ("EmberPOS", "we", "us"), the operator of the EmberPOS point-of-sale and back-office software for the Philippines. By ticking the box when you create your shop, by starting a trial, by subscribing, or by using the app, you agree to these terms and to our Privacy Policy. We record the date and the version you agreed to, and you can see that record at any time in Settings → Data & Backup → Terms & Privacy, alongside a link back to this page.

1. What EmberPOS is

EmberPOS is business software: a point of sale, inventory, staff and reporting tool for small food businesses. It is offered as-is as a subscription service. It is not an accounting service, a payroll bureau, a bank, or a tax adviser.

2. Your account and your staff

• You are responsible for the accuracy of what you and your staff enter, and for keeping your sign-in credentials and staff PINs confidential.
• Staff accounts, roles and access rights inside the app are controls you configure; they help you organise your team but are your responsibility to set up and review.
• You must be at least 18 and authorised to act for the business you register.

3. Subscription, trial and payment

• New shops get a free 30-day trial. After it, continued use requires a paid subscription - currently ₱599/month or ₱5,990/year, charged through Google Play or through our website (QR Ph, GCash, Maya or the other methods shown at checkout). Prices may change with notice; a change never applies retroactively to a period you have already paid for.
• If a subscription lapses, the app locks three days after the paid period ends, until the plan is paid again. Your data is not deleted when a subscription lapses, see section 5, and you can still open the Back Office and export your shop to spreadsheets.
• Payments made through Google Play are also subject to Google Play's terms and are refunded through Google Play's own processes. For website payments we refund directly. When we refund, how to ask, and how long it takes are set out in full in our Returns & Refunds policy, including a refund of the whole months you have not used on an annual subscription.

4. Fair use and acceptable use

• One subscription covers one shop (business location). Branches are added as their own shops under your account.
• Don't attempt to probe, overload, resell, or reverse-engineer the service, and don't use it to store content that is unlawful or that you have no right to hold.
• Referral and promo programs have their own published conditions and anti-abuse checks; abusing them (for example, self-referral through duplicate accounts) voids the reward.

5. Your data

• Your shop's data belongs to you. Menus, sales, inventory, staff records and reports are yours; we store and process them to run the service, as described in the Privacy Policy.
• You can export your data (CSV reports throughout the app) at any time while your account is active, including during the trial and any grace period.
• You can request account deletion at any time, see Delete account. Deletion is permanent.

5a. Your staff and your customers, who answers for them

Your shop enters other people's personal information into the app: your employees' names and wages, the customers you add, the people on your utang list. The law splits responsibility for that information between us, and it is better for both of us that the split is written down.

• You are the personal information controller. You decided to collect it, you decide what it is used for, and you are the one those people deal with. You are responsible for telling your staff and customers that you hold their information, for having a lawful reason to hold it, and for answering them when they ask about it.
• We are the personal information processor. We hold and process it only to run the service for you and only on your instructions. We do not sell it, do not use it for advertising, and do not use it for anything other than making the app work for you.
• If one of your people asks you something: to see what you hold, to correct it, or to delete it, that request is yours to answer. The app gives you the tools to do it, and we will help if you ask.
• If data is exposed, we will tell you promptly and give you what you need to notify your own people and the National Privacy Commission. Our own notification duties are set out in the Privacy Policy.

Nothing here makes us responsible for whether your shop was entitled to collect the information in the first place, and nothing here relieves us of our duties as a processor under the Data Privacy Act of 2012 (RA 10173).

6. Receipts, taxes and the BIR

EmberPOS prints order slips, invoices and reports to help you run your shop, and it can be configured with your business details. However, EmberPOS is not a BIR-accredited point-of-sale or receipting system, and using it does not by itself satisfy any registration, receipting, bookkeeping or tax obligation of your business. Whether and how you register machines or issue official receipts is between you, your accountant and the BIR. Reports in the app (P&L, sales, payroll and the rest) are operational summaries of the data you entered, they are not audited financial statements or tax filings.

7. Availability and offline mode

We work to keep the service available, and the app is built to keep selling offline when the internet drops. Still, no software is perfect: outages, sync delays, device failures and bugs can happen. Keep your own routine checks (drawer counts, stock counts), the app is a tool to help them, not a replacement for them.

8. Limits of liability

To the maximum extent Philippine law allows: the service is provided "as is"; we are not liable for indirect or consequential losses (lost profits, lost data caused by factors outside our control, business interruption); and our total liability for any claim is limited to the subscription fees you paid in the three (3) months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded under Philippine law.

9. Ending the agreement

• You can stop any time: cancel the subscription and, if you wish, request deletion.
• We may suspend or terminate accounts that break these terms, abuse the service, or create risk for other shops on the platform, with notice where practicable.

10. Changes to these terms

We may update these terms as the product grows. For material changes we will give notice in the app or by email before they take effect. Continuing to use the app after that date means you accept the updated terms.

11. Law, complaints and contact

These terms are governed by the laws of the Republic of the Philippines. Questions, concerns, or refund requests: [email protected], or use Message us inside the app. Our full business and registration details are on the Contact page.

If we have not put something right, Complaints & Disputes sets out what we promise on timing, how to have a complaint escalated, and which Philippine agency to go to if we cannot settle it, including the DTI and, for anything about your information, the National Privacy Commission. Nothing in these terms asks you to give up a remedy Philippine law gives you, or to come to us before using one.